- Updating the OS version may enable the content to be played.
- Depending on the specifications and usage of your mobile, the camera may not start.
- You cannot experience AR from a computer or tablet. This is a smartphone-only experience.
- No need to download a specific App.
- Please make sure that cookies are allowed in your mobile's "Settings".
- If "cookies" are disabled, your stamp acquisition will not be saved, so please enable it.
- Do not delete the "cookie" before you are finished. If you delete the "cookie" during the process, your stamp will not be saved.
- Please use the same browser to access the site. If you use a different browser to access the site, your stamp will not be saved.
- Please make sure that your private browser (incognito mode) is set to "OFF".
- Please be careful not to replace or change your device model during the process.
- Please permit access to the camera.
- If the AR experience screen does not appear for Android users, please try updating AR Core.
- AR may not work well in dark lighting. Please use the device in a well-lit place
- Please note that there is no charge for using the service, but users are responsible for communication costs incurred in order to enjoy the service.
- WIFI is recommended when using the service. If your browser is an older version, you may not be able to play the contents. Please update your browser and access the site again.
- (Disclaimer) Although "Stamp Collection" is operated with the utmost care, it does not guarantee the accuracy, usefulness, reliability, safety, etc. of the contents, services, and all other matters related to "Stamp Collection".
- If you see an “Access Denied Request” after tapping on the “Details of prizes,” please refresh the page.
- There may be a case that a white background is displayed instead of going to the AR experience. Please close all applications (Web, App) that use the camera function, update your browser, and access the site again.
- If the shooting function does not work, use your smartphone’s screenshot or screen recording function to take pictures or video.
- If there is a link function on the AR experience screen for iPhone users, the capture button becomes invisible (possible to take a screenshot).
- If another app or web browser that uses the camera is running, you may not be able to experience AR. Please close the app or browser that uses the camera and try again.
- AR may not work correctly in low-power mode.
- If using a company device, you may not be able to play the contents. It might work better on personal devices.
- *QR Code is a registered trademark of DENSO WAVE INCORPORATED.
Recommended operating environment
Even in the recommended environment, operation may be unstable. Please understand this in advance.
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iPhone
OS:iOS 16 ~ 18
Browser: Safari
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Android
OS:Android 12 ~ 14
Browser: Google Chrome
Please refer to the list of ARCore supported devices.